KYC Team Lead - Operations (Solo)

Job Description :

Distribute KYC data to all members and ensure that daily productivity and data quality targets are met by all team members
Ensuring that the KYC Service Level Agreement (SLA) is tracked and monitored effectively.
Create KYC daily, weekly, monthly report
Responsible for reviewing tax and bank account documents submitted based on a set of guidelines provided
Distribute task and ensure all team members have the task
Coordinate with other departments/regional team to ensure seamless flow of operations
Identify process improvement opportunities and lead initiatives to implement them
Regular briefing with other stakeholders.
Collaborate with the Quality team to assess agent quality issues and implement improvement plans

Requirements :

Bachelor's degree from any major
Have 1-3 working experience
Have strong logical thinking, analytical thinking, and problem-solving skills Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. Power Point) and Google Spreadsheet, slides, and docs
Driven, attention to detail, and motivated
Able to work under pressure and under dynamic target
Positive attitude and eagerness to learn Able to work as an individual and team
Good communication (written and verbal) and presentation skills
Have experience as a team leader is a plus
Excellent knowledge about KYC sellers and affiliates is a plus.
Fluent in english is a plus