Listing Frontline Team Lead - Operations (Solo)

• Distribute task and ensure all team members have the task
• Supervise and manage the daily activities of the operations team members
• Manage and track team KPIs and ensure goals are met or exceeded
• Coordinate with other departments/regional team to ensure seamless flow of operations
• Identify process improvement opportunities and lead initiatives to implement them
• Regular briefing with other stakeholders.
• Collaborate with the Quality team to assess agent quality issues and implement improvement plans.

• Bachelor's degree from any major
• Have 1-3 working experience
• Have strong logical thinking, analytical thinking, and problem-solving skills
• Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. Power Point) and Google Spreadsheet, slides, and docs
• Excellent knowing about products and product categories in Shopee
• Driven, attention to detail, and motivated
• Able to work under pressure and under dynamic target
• Positive attitude and eagerness to learn
• Able to work as an individual and team
• Good communication (written and verbal) and presentation skills
• Have experience as a team leader is a plus
• Fluent in english is a plus

Shopee