Shopee Live Team Lead - Operations (Solo)

• Monitor agent performance both in terms of quality and productivity (daily, weekly and monthly process)
• Responsible for agent development process, such as conducting performance coaching and mentoring, refreshment of new SOPs and counseling
• Record the attendance and performance of each agent
• Responsible for the asset distribution process (laptops, locker keys, etc.)

• Strong analytical skill, problem solving and able to manage multiple priorities
• Good product knowledge of Shopee products
• Good verbal and written communication skills
• Has basic leadership skills
• Willing to work with shifting schedule

Shopee