Demand Operations Lead

Jakarta
Permanent
Full-time

17 days ago

Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.Job DescriptionGet to Know the TeamGrab's Demand team (in which the Campaigns/Demand Ops sits) is the heartbeat of our organization to catalyze the company's consistent growth. We draw strength from our profound understanding of our customers' needs, and utilize this knowledge to tailor consumer journeys, promotions and services that cater incredibly well to them.From recommending delectable dishes tailored to our consumers' unique preferences, to offering promotions that are beneficial for our merchants, our team charts the growth path. Being a data-driven unit, we masterfully leverage information to yield actionable insights. Coupled with innovative marketing solutions, we aim to not only meet but anticipate and surpass our customers' expectations.Get to Know the RoleThis role provides an opportunity to drive significant impact. Primarily based at Grab's Jakarta Office, the successful candidate will assume a pivotal role in leading and executing improvements to the end-to-end processes of Demand initiatives throughout Indonesia. Responsibilities for this role extend beyond mere execution, encompassing the assurance of seamless and efficient end-to-end implementation and continuous refinement for enhanced overall promotional experiences. You will be reporting to Senior Manager, Demand Operations and based in Jakarta office.The Critical Tasks You Will Perform

Identify and implement process improvements to enhance operations efficiency and Merchant experience
Maintain, monitor and analyze campaigns participation data
Collaborate with cross-functional teams (Regional and Country) in daily and project basis
Identify and escalate improvements needed related to Products
Monitor key performance indicators (KPIs) and develop action plans to address gaps
Operational excellence - drive continuous improvement initiatives within the demand ops function

QualificationsWhat Essential Skills You Will Need

2+ years of experience in campaign operations or project management
Excellent project management
Proficient to use tools like SQL, and PowerBI
Demonstrates a strong desire for continuous improvement
Strong strategic thinking skills with a focus on driving operational excellence

Additional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:

We have your back with Term Life Insurance and comprehensive Medical Insurance.
With GrabFlex, create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At GrabWe are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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