Responsibilities Collect and analyze sample recordings and score recording results. Generate the Quality Control (QC) worksheet. Conduct phone verifications with Debtors for QC…
Identify and prioritize areas for improvement (including process automation), and initiate change where required. Continuously evaluating the performance of existing Collection…
Collect and analyze sample recordings and score recording results. Generate the Quality Control (QC) worksheet. Conduct phone verifications with Debtors for QC purposes. Create …