LCL Operations Agent
- Jakarta
- Permanent
- Full-time
operational efficiency and customer satisfaction.Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.We offerAt Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Key responsibilitiesEnsure the IOP, SOP and KPI are strictly complied with, and all operations are smoothly handled in cost effective manner.Execute process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations, and improve end-to-end service delivery to customersSuggest alternate viable solutions and actively resolve customer complaints within stipulated timeframeEnsure alternatives provided are aligned with rules and regulation including local policiesKeep cost of non-conformance to the minimum by providing alternate solution and converting demanding situation into pleasant experienceCollaborate with customers, Procurement and LCL ProductUnderstand customers’ real needs, handle customers’ expectations and ensure professional customer service level.Handle system updates and customer requests in accordance with defined processesEnsure all relevant revenue & cost are timely updated in systems and ensure charges are passed on to customerShare best practices and knowledgeGeographically covers the products in SEAWe’re looking forProactive attitude and dedication to achieve ambitious goals.Willingness to learn and can-do attitude.Ability to work independently, with commitment, teamwork spirit, sense of ResponsibilityStrong interpersonal skills and communication skills.Clear logic and analytical skills with good sense of whole picture. ·Good command of written and spoken English skills.Familiar with INCOTERMS, STC, Customs Documentation, HS Code, and import/export processes.Familiar with Trade Compliance, HSS, Environmental ComplianceExperience with Cargowise/CW1 highly require for the jobMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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