Agent Support Specialist (Fluent in English)

ATI Business Group

Jakarta
Permanent
Full-time

1 month ago

Purposes of Role:Agent Support Specialist is a position within ATI Business Group to support one of our biggest clients based in Australia. This Position will report directly to the Team Leader or Senior Team Leader to that account. In general, this role will be responsible for Assisting Agents globally to manage Land or Air Booking.Responsibilities:

To resolve agent issues related to Land or Air booking as first resolution through chat, phone or email.
Assisting suppliers via phone lines or email.
To manage the inquiry in a timely manner.
Support to escalate the higher inquiries to the respective key person.

Requirements:

Bachelor's degree in any Major
Fluent in English (Speaking, Listening, and Writing)
Have 1+ year working experience in Customer Service with English communication skills
Fresh graduates with advanced levels of English communication skills are welcome to apply
Willing to work in shifting mode (24/7) including public holidays
Willing to work at Central Jakarta (Batu Tulis, Gambir) or BSD, Tangerang

Be Part of ATI Journey:Our aim at ATI Business Group in working with our clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 1300 employees providing services to our clients across the globe.

ATI Business Group

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