Head of Claim - General Insurance

• Overseeing the end-to-end process of commercial claims management to ensure timely and accurate handling.
• Developing and implementing strategies to optimise claims operations and enhance customer satisfaction.
• Ensuring compliance with regulatory standards and internal policies in all claims activities.
• Leading and mentoring a team of claims professionals to achieve departmental goals.
• Collaborating with internal and external stakeholders to resolve complex claims cases effectively.
• Analysing claims data to identify trends, risks, and opportunities for improvement.
• Providing expert advice and guidance on high-value or complex claims cases.
• Contributing to the development of policies and procedures to enhance operational efficiency.

• A strong background in commercial claims management within the insurance industry.
• Relevant educational qualifications in business, finance, or a related field; professional insurance qualification (AAMAI and/or ANZIFF) preferred.
• Proven ability to lead and manage teams effectively.
• Excellent analytical and problem-solving skills to address complex claims scenarios.
• In-depth knowledge of insurance regulations and compliance requirements in Indonesia.
• Fluent in English, strong communication and interpersonal skills to liaise with diverse stakeholders.

• Comprehensive benefits package, including allowances and performance incentives.
• Opportunities for professional growth and development within the insurance sector.
• A supportive and inclusive work environment.

Michael Page