GM Operations (OB Deck)

Monroe Consulting Group is seeking a GM Operation on behalf of a Notable Observation Deck based in Jakarta, Indonesia.Key Responsibilities:

Lead the daily operations of the Observation Deck, including ticketing, guest services, F&B, and retail
Drive excellence in visitor experience, ensuring service quality, safety, and satisfaction
Oversee operational planning, staffing, budgeting, and KPI management
Develop and implement SOPs across departments to maintain consistency and efficiency
Collaborate with Marketing, Sales, and Events teams to enhance visitation and revenue
Manage and mentor department heads and operational teams to build a high-performance culture
Ensure all health, safety, and regulatory requirements are met
Innovate new guest experiences and service enhancements

Requirements:

Minimum 10 years of operational leadership experience in theme parks, attractions, or entertainment venues
Proven track record managing large-scale F&B operations and high-footfall guest environments
Strong leadership, team development, and cross-functional coordination skills
A customer-first mindset with a passion for hospitality and memorable experiences
Solid understanding of budgeting, P&L, and performance tracking
Comfortable working in a dynamic, hands-on environment with diverse teams
Strong communication skills in English; additional languages a plus