Customer Experience (Contract)

Stockbit

  • Jakarta
  • Permanent
  • Full-time
  • 14 days ago
Job Description:We are seeking a passionate Customer Experience who possesses excellent communication skills and a strong understanding of financial products to join our team. This is a 3-month role as a maternity leave replacement. As a Customer Experience, you will have the following responsibilities:
  • Serve as the primary point of contact for users, addressing inquiries and resolving issues in a timely and professional manner.
  • Keep users informed about our products, features, and any updates by communicating with them.
  • Liaise with internal and external stakeholders to ensure seamless service delivery.
Requirements:
  • Fresh graduates in Finance, Accounting, Business Management, or any related fields.
  • Strong interest in investment and capital markets (preferably in stocks).
  • Excellent written and verbal communication skills.
  • Exceptional problem-solving abilities and attention to detail.
  • Able to type quickly with minimal errors.
  • Customer-oriented mindset with a passion for delivering excellent service.
  • Willing to work in a shifting arrangement.
  • Having a capital market license is a plus.
Benefits:
  • Supportive teammates
  • Health insurance benefits
  • Self-development activities that support careers
  • Broaden your knowledge in financial investment

Stockbit