Customer Experience Development Specialist
- Jakarta
- Permanent
- Full-time
2. Responsible as the main PIC for customer satisfaction indicators.
3. Work with business and process owners to maintain/improve customer satisfaction in the critical touchpoints (i.e. quotation, delivery, project execution, technical support, etc.).
4. Focus on VIP customers, country strategic accounts, and specific segment customers to support business impact.Continuous Improvement
1. To lead the journey of VIP connection/engagement, create Customer Journey Mapping and address any pain points with Continuous Improvement projects whenever possible.
2. Drive Lean Office projects; coordinate and support Continuous Improvement projects using tools such as Lean, Kaikaku, 6Sigma, Kaizen, A3, etc.
3. Continuously seeking opportunities for high impact projects for business or customer satisfaction.Quality Management System (QMS)
1. Support global direction to maintain QMS documents and procedures.
2. Perform the annual internal audit as a continuous support to QMS or ISO standards.What qualifications will make you successful for this role?
- Graduate with any major (Business, Math, Management, Engineering)
- Able to collaborate well between external customer, internal stakeholder
- Excellent communication and innitiative person
- Interest with business process (people, produc and event)
- Willing to be placed at Cilandak
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust CharterSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.