Sr. Associate, Cards and Loan Portfolio Manager
DBS Bank
- Indonesia
- Permanent
- Full-time
- Handling end to end process for portfolio program especially for PL Cross-sell and CC Loan on Card
- Collaborate with Sales, Digital, Credit, Technology and Operation team to identifying improvement area and develop new process/initiatives for better and smooth process
- Review PL Cross-sell approval rate and manage re-contest application to increase productivity and effectiveness of the program
- Developing campaign program to increase take up rate and volume
- Analyze revenue impact from each campaign program based on rewards and marketing cost, customer rate, and additional volume generated.
- Collaborate with Credit and Risk team to improve risk policy and database eligibility proposal
- Analyze potential increment account & volume from new initiative risk policy
- Analyze database waterfall, drop off from Customer funneling from both channel digi and non-digi to understand end to end process and identify process improvement.
- Collaborate with data chapter to ensure database readiness and to have deep analysist on customer attribute i.e. customer behavior, segmentation, and propensity for each portfolio program
- Analyze the customer attribute and determine product preferences and offers to optimize customer revenue.
- Ensure compliance in all internal and external dealings toward applicable policies & regulations, and internal fraud prevention
- Bachelor Degree from reputable university
- Strong communication and interpersonal skills
- Highly motivated, self-driven, able to work without close supervision, making decision and strong control attitude
- Having experience in Unsecured Product Loan
- Strategic thinking with clear objectives
- Relationship management skill and ability for conflict handling