IT Infrastructure Specialist

Central Jakarta
Permanent
Full-time

1 month ago

Job DescriptionAs an IT Infrastructure Officer, you will create and maintain a sound working environment and seek continuous improvement that promotes productivity, creativity and well-being for each of the members.About your responsibilities for the Role

Provide expertise on cloud-based collaboration tools (e.g., Microsoft 365, Slack, Google Workspace) and assist in their adoption.
Plan, implement, and manage IT infrastructure improvements and upgrades, ensuring scalability and performance.
Analyze and resolve IT infrastructure issues to ensure uninterrupted business operations.
Manage Microsoft 365 Admin Center, including user management, configurations, and security settings.
Able to assist in administering and troubleshooting public cloud services (AWS, Azure, GCP) and ensure integration with on-premise solutions.
Coordinate the installation and configuration of hardware, software, and networking components (routers, switches, firewalls, etc.).
Provide help desk support, managing and resolving tickets in a timely and professional manner, with a focus on root-cause analysis and solution implementation.
Collaborate with cross-functional teams to assess technology needs and implement effective solutions aligned with business objectives.
Maintain security protocols for network management and infrastructure, including Ubiquiti/MikroTik and OR Cisco/Palo Alto firewalls and VPNs.

RequirementsWhat you need to have (Minimum Qualifications)

Proven experience in IT Infrastructure Management or IT Support, with a focus on troubleshooting, configuration, and system optimization.
Proven experience with strong proficiency, Minimum 2 years in Microsoft 365 Admin Center, AWS, Azure, or GCP management, with experience in hybrid cloud environments.
In-depth experience in Windows Client, MacOS, Android, IOS, IpadOS, AzureAD, Microsoft Account, and Apple ID.
Familiarity with remote desktop applications, help desk software, and managing remote work environments.
Familiarity of network management, including Cisco/Palo Alto/Ubiquiti/MikroTik firewall configuration, network security protocols, and VPN setup.
Experience with server management (Windows, Linux).
Proactive problem-solving skills with an ability to anticipate IT infrastructure needs and recommend improvements.
Excellent communication and interpersonal skills to work across teams and support users effectively.
Strong attention to detail and ability to maintain a high level of service.
Required language(s): English.

Preferred:

CompTIA Network+, Cisco Certified Network Associate (CCNA), - Microsoft Certified: Azure Administrator Associate, or other relevant certifications.
Experience in managing and optimizing IT infrastructures in fast-paced, evolving business environments.
Knowledge of IT security best practices and experience with IT governance frameworks.
Experience in help desk software (e.g., ServiceNow, Jira)

Paid Vacation Leave
Paid Sick Leave
Work from Home
Performance Bonus

Associate / Supervisor IT and Software Information Technology / IT 1 opening Bachelor's degree graduateNRI Indonesia was established in October 2015. NRI Indonesia supports the advancement of clients' Digital Transformation (DX) with our comprehensive services of IT consulting and software development, backed by the knowledge, proven track record and expertise of our parent company, Nomura Research Institute (NRI) Japan. We realize truly meaningful solutions for our clients, and support their growth by seamlessly combining our consulting and tech capabilities. At NRI Indonesia, we strive to solve social issues and contribute to a sustainable future.Our activities cover the following:- Planning, designing and implementing enterprise system- Designing/implementing loyalty program- Big data analytics- Managing and operating systems particularly in the area of retail and distribution, manufacturing, finance and service industriesAccording to NRI’s basic philosophy, NRI Indonesia aims co-prosperity with our clients in the long term relationship, and wishes to contribute to economic growth with improvement of human life in Indonesia.

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