Services Project Manager
Schneider Electric
- Jakarta
- Permanent
- Full-time
- To manage execution of Field Services customers projects following applicable company policies and processes (CPP4S Customer Project Process for Services)
- To lead project team (Design, Planning, Purchasing, Contract, On-site implementation… ) and insure customer satisfaction, safety compliance and financial performance
- To manage Customer relationship and third parties within project scope. Accountable for project execution according to contract & specifications.
- Project file analysis and transfer from the offer team
- Confirmation of budgets and profitability accordingly the DOA
- Ensure Order Manager book project properly within ERP including invoicing plan
- Validation payment mechanisms (letter of credit, bank guarantee, insurance, payment method, etc...)
- Schedule validation and preparation of project planning and clear milestones
- Set-up project organization/team, project management plan and responsibilities definitions
- Risks analysis and potential change order identification
- Organize Internal kick off meeting
- Send PO Acknowledgement receipt to customer and confirm the “Coming into Force”
- If requested by Customer, organize customer kick off meeting.
- Responsible to define the project workload plan, follow progress in line with scope of work and deliverable till completion including appropriate risk management and mitigation plans
- Animate the communication within the team
- Ensure site activity scope & schedule is communicated to FSR manager/planner
- WO creation in BFS for site jobs and scheduled in line with project schedule
- Manage project contract ensuring fulfillment of Schneider Electric contractual obligations and application of its contractual rights.
- Systematic review of deviations against specifications.
- Is accountable to ensure full safety for involved parties all along project Execution
- Understand project's contractual scope or additional requirements, be pro-active to generate additional customer requests in order to generate additional revenue and improve GM
- Take full accountability over project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition as per forecast
- Time Management: Ensure project schedule is made/reviewed/updated and monitor to ensure timely completion of project
- Quality Management: Continuously monitor customer satisfaction, and strive for improvement. Lead the issue resolution (hot loop) in the project and provide inputs for continuous improvement (cold loop). Proper customer communication and update
- Customer first point of contact on project team interaction (correspondences, emails, calls, meetings, ...) to ensure consistent execution
- Ensure project review happens at the appropriate level as per defined project governance process
- Ensure timely reporting and escalation to manage project events/issues impacting project performance or compliance with governance principles
- Cost Management: Monitor and control Project spending versus budget. Strive for gross margin improvement
- Identify and alert on execution risks. Be proactive in resolving associated issues. Escalate to Sales to manage claims & variation orders following the DOA and the associated processes
- Accountability on project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition. Ensure appropriate actions to timely recover customer receivables (payments…) are done with the support of shared functions
- Ensure compliance to the statutory requirements
- Conduct if necessary Lessons Learned session with Sales and Tendering team to share feedbacks
- Anticipate book to bill forecast estimation based on upcoming projects
- Is responsible of the proper implementation of Schneider Electric safety standards all along project execution, and for all parties (Schneider and subcontractors)
- Timely Project completion with compliance to safety, statutory requirement and good customer satisfaction
- Anticipate deviations from plans and timelines. Escalate issues at the right time
- Project Profitability /GM improvement vs as-sold
- Master forecast of Project Sales & Book to Bill & GM
- Demonstrated soft skills in Negotiations, Change Management & Conflictual conversations with customers
- Good customer intimacy
- Project Team management (internal relationship and level of cooperation within the team) from sales, tendering to operational execution with special attention on site logistic.
- Good collaboration with sales team for change order management.
- Safety: Serious incidents and agreed safety KPIs during project
- Customer satisfaction : NSS for the touch point “Get project delivered” at country target level
- On time delivery/execution
- Gross Margin as booked” and “as realized”
- Sales Forecast accuracy on project backlog Portfolio
- Variation Orders generated
- CPP4S (Customer Project Process for Services ) compliance
- PM Timesheets
- Overdue
- Compliance with contractual technical specifications (delegated to the Technical Leader) and SE Principe or responsibility.
QualificationsEducation & skillsEducation
- Engineering and/or Business University Degree
- Master Degree is a plus
- Medium and Low Voltage distribution solutions, Data Center (BMS and Automation) and/or UPS solutions
- Schneider Electric Services Offer knowledge is required
- Mastering project management software tools (MS Excel, MS Project)
- English fluency is a must
- Another language will be valuable
Req: 008V8B