Customer Relationship / Retention Manager (CRM) - Global Tech

Michael Page

  • Jakarta
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
As a CRM Manager, your main responsibilities will include but not limited to:
  • Developing and implementing CRM strategies to optimise customer engagement and retention
  • Analysing customer data to identify trends and opportunities for targeted campaigns.
  • Collaborating with marketing teams to design and execute personalised communication plans.
  • Managing CRM tools and ensuring data integrity and efficiency in usage.
  • Monitoring campaign performance and providing actionable insights for continuous improvement.
  • Working closely with cross-functional teams to align CRM efforts with business goals.
  • Ensuring compliance with data protection regulations in all CRM activities.
  • Driving innovation in customer relationship strategies to enhance overall satisfaction.
  • Stay updated on industry trends and uncover new growth opportunities.
Exciting opportunity to be part of a global and innovative tech company.Highly collaborative and learning opportunities to grow career.
  • At least 5+ years of experience in customer relationship / retention management (CRM) ,or relevant function such as growth marketing, customer experience or product.
  • A strong background in CRM strategy development and implementation.
  • Proficiency in CRM tools and analytics platforms, such as email marketing and CRM automation tools.
  • Creative and cultural awareness to develop effective, localized CRM strategies.
  • Excellent analytical skills with the ability to interpret and utilize complex data sets.
  • Strong collaboration skills for effective teamwork across departments.
  • A commitment to maintaining data accuracy and adhering to regulations.
  • Innovative thinking to identify and implement new CRM opportunities.
Our client is a reputable global technology-based company.If you are ready to take your CRM expertise to the next level, we encourage you to apply and join a team dedicated to excellence in customer engagement.

Michael Page