Customer Service Manager - Industrial

Michael Page

  • Jakarta
  • Permanent
  • Full-time
  • 24 days ago
  • Apply easily
  • Manage regional customer service teams to ensure consistent, high-quality support.
  • Establish clear service policies and enforce procedures.
  • Train staff and coach them to maintain high standards and product knowledge.
  • Collaborate with other departments (sales, logistics, finance) and guarantee smooth operations.
  • Handle escalated customer issues and resolve complex complaints.
  • Analyze customer feedback and identify opportunities for service improvement.
  • Track performance using KPIs and drive initiatives to improve efficiency.
  • Assist with digitizing workflows and improve the CRM system.
  • Represent the region in global customer experience projects and participate in forums.
Career stability in a well established companyBe part of an expanding and forward-thinking organization.
  • 7-12 years of experience in customer service operation roles with a degree in business administration, supply chain management, or a related field.
  • Proven experience in customer service management within the manufacturing sectors.
  • Strong leadership and team management skills.
  • Excellent problem-solving and analytical abilities especially within the international trade processes.
  • Proficiency in using customer relationship management (CRM) software.
  • Strong communication and interpersonal skills for stakeholder engagement.
  • A results-oriented mindset with the ability to handle high-pressure situations effectively.
The employer is a reputable organisation within the industrial and manufacturing sector, known for its commitment to innovation and excellence. With a significant presence in the region, the company focuses on delivering high-quality products and fostering long-term customer relationships.You'll be part of a supportive and inclusive culture that offers a comprehensive benefits package, including various allowances and bonuses. The role also provides significant opportunities for professional growth and career advancement.

Michael Page