Operation Senior Team Leader

ATI Business Group

Jakarta
Permanent
Full-time

16 days ago

About the RoleWe are seeking an experienced Operations Senior Team Leader to oversee daily operations, drive process improvements, and ensure overall efficiency within the team. The ideal candidate has a proven track record of streamlining workflows, implementing best practices, and leading teams toward achieving operational excellence.ResponsibilitiesLead, coach, and develop the operations team to deliver high-quality performance and meet business objectives.Identify bottlenecks, inefficiencies, and areas for improvement across processes, and implement effective solutions.Develop and maintain standard operating procedures (SOPs) to ensure consistency and compliance.Monitor KPIs and operational metrics, analyze results, and prepare reports for management review.Collaborate with cross-functional teams to optimize workflows, enhance customer satisfaction, and support business growth.Ensure adherence to company policies, quality standards, and regulatory requirements.Manage escalations and provide timely resolutions to ensure smooth operations.Qualifications

Excellent English comprehension with strong written and spoken fluency.

Exceptional attention to detail and accuracy in work.

Minimum of 1–2 years of leadership experience, including managing teams and conducting calls with international clients or vendors in English.

Proven experience in leading teams within a multinational environment, with a successful track record in project implementation.

Strong leadership capabilities with the ability to motivate, guide, and inspire teams to achieve targets.

Advanced analytical and numerical ability and proficiency in Microsoft Excel

Strong interpersonal and communication skills, with a professional and approachable personality.

Willing to work 100% from the office (Harmoni, Central Jakarta and BSD, South Tangerang)

Flexible to work in shifting schedules.

Highly adaptable and able to thrive in a fast-paced, dynamic work environment.

ATI Business Group

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