IT Service Desk Engineer
Unit4
- Jakarta
- Permanent
- Full-time
- As the SPOC for end users, the Service Desk Engineer analyses the call or ticket and determines how and with whom it can best being solved. The aim is to solve a high percentage by the Service Desk itself without 0 hubs.
- Registering, solving, communicating, coordinating, and following up incidents and problems often under high pressure and directly affecting the production process. Incidents and problems often vary in nature.
- Triage tickets to the relevant groups and follow-up
- Update the Service Now system with relevant information and
- Communication with end users and back-end departments
- Preparing and providing information (manuals, explanations, presentation) for users and internal IT usage
- At least 1–2 years experience in IT support and experience in a similar function is an absolute pre.
- Excellence communication skills both oral, writing and listening in English.
- Analytical ability combined with IT knowledge and organizational knowledge (gaining during the first period of the job) in order to (let) solve tickets.
- Highly service oriented to customers in order to solve their issue and or request. Creating a high customer satisfaction is important.