Server & Storage Engineer (IT Services Industry)

• Designing and deploying Servers and Storage, including: Requirement gathering, Solution architecting, Capacity planning, and Integration designing.
• Install and configure server and storage products
• OS Installation: OS Installation for ESXi, Windows Server and RHEL; Patching; and Hostname configuration.
• System Management for Server and Storage (Dell OME, SCG, iCloud, SRM, etc.): Topology design, Installation, Configuration and Discovery, and Troubleshooting.
• Hardware testing and verification: Capture equipment statistic and configuration report, Perform network verification tests (ping, traceroute), Perform storage verification test (SAN Health), Test basic product failover capability (PSU), Verify configuration align with the design, Perform initial health check, and Project documentation.
• Transfer knowledge for daily operation & maintenance
• Perform Corrective Maintenance: 24 x 7 support (on shift basis), Data and Log collection and analysis, Troubleshooting, Escalating to level-2 support, Applying proposed solution, and Documentation and reporting on each incident.
• Perform Preventive Maintenance: Data and Log collection and analysis, System health checking, Applying or upgrading necessary Firmware or OS Patch, Recommendation to prevent potential hardware failures or other hardware issues, and Documentation and reporting on each Preventive Maintenance activity.
• Willing to travel and work outside Jabodetabek region, i.e: Surabaya

• Proven working experience in Intel-based Servers and Storage design, deployment, and maintenance for at least 2 years
• Knowledge and experience in designing and solutions for Enterprise Server and Storage, especially Dell Server and Storage products
• Knowledge and hands-on experience in installing, troubleshooting, and part replacing for Intel-based Servers and Storage products, especially Dell Server and Storage products.
• Knowledge and experience on hardware components and hardware troubleshooting procedures
• Hardware and OS troubleshooting prowess. Ability to critically analyze a symptom, diagnose a fault, plan and take appropriate action on equipment including Server, Storage, and Network devices
• Networking knowledge including being familiar with the TCP/IP v4 and v6 protocol, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS, and ICMP as well as the ability to crimp CAT5e
• Knowledge of Block, Object, and File Storage is a must
• Knowledge and experiences in Windows Server 2016 or later is required
• Knowledge and experiences in VMWare ESXi and VCenter is required
• Knowledge and experience in system monitoring tools, especially Dell OME, SCG, iCLoud, SRM, etc. is required
• Knowledge and experiences in Backup Management Tools is required
• Excellent verbal and written communication, including creating an activity report for Server installation or maintenance
• Any certifications on Dell Server and Storage products are advantages
• Knowledge on Red Hat Enterprise Linux 7.x or later is an advantage

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