Service Advisor (Automotive Hino)

Palembang, South Sumatra
Permanent
Full-time

24 days ago

About the ChallengeAre you a customer-oriented professional with a passion for automotive services and a talent for ensuring client satisfaction? Do you excel in providing guidance and recommendations to customers while optimizing service operations? If you have a proven track record in automotive services and thrive in leading teams to deliver exceptional customer experiences, you might be the perfect fit for us!As a Service Advisor, you will be responsible for overseeing various aspects of automotive service operations, contributing to the strategic direction of our service initiatives.Requirements:Diploma in Automotive Technology, Business Administration, or related field from a reputable institution.Minimum 3 years’ experience in automotive services with proven customer service and operational excellence.Strong understanding of diagnostics, maintenance, repair, and service processes.Up-to-date knowledge of automotive trends, customer needs, regulations, and quality standards.Excellent communication and interpersonal skills to liaise between customers, technicians, and management.Responsibilities:Advise customers on services, costs, and recommendations.Handle complaints, explain inspection results, and prepare work orders.Build and maintain customer loyalty, especially among premium clients.Ensure service standards, prepare detailed repair orders, oversee final inspections, and suggest process improvements.Update service databases and provide regular reports on service issues.Our selection procedure in a nutshell
Our interview process is straightforward—just a few conversations with HR and our Users. If you want to become a part of our highly motivated and vibrant team, please click on the 'Apply for Position' button to send us your application! We are looking forward to hearing from you!

Thamrin Group

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