Operations Manager (Japanese Speaker)

• Manage and coordinate all daily operational activities within the bureau
• Supervise staff and ensure compliance with regulatory requirements
• Oversee visa processing workflow, ensuring timely and accurate delivery
• Maintain strong relationships with government agencies and service partners
• Streamline internal procedures to improve service quality and turnaround times
• Provide reports and updates to senior management
• Ensure customer service excellence for walk-in and online clients

• Japanese expatriate currently residing in Bali (this is a key requirement)
• Proven experience in operations management, preferably within visa or legal administration
• Strong understanding of Indonesian immigration and visa procedures is a plus
• Excellent organizational and leadership skills
• High attention to detail and problem-solving capabilities
• Proficient in English and Japanese; Indonesian is a plus
• Ability to adapt in a fast-paced, multicultural work environment

Monroe Consulting