Call Centre Agent
GrowthFn
- Jakarta
- Permanent
- Full-time
- Identifying customer needs
- Researching customer problems
- Providing the right solutions to customers
- Keeping records of all customer conversations on the call centre database
- And meeting targets in terms of quality of conversations
- Fluency in written and spoken English and Vietnamese
- Background or interest in a BPO, Customer Service preferred.
- Proven ability to promote and build extraordinary customer rapport.
- Multitasking and computer navigation abilities
- Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call.
- Coachable, learner mindset, ability to take feedback and proactively apply it to improve results.
- Self-driven to achieve targets and deliver superior service.
- Willing to work a flexible schedule (rotational shift, and/or weekends, and/or night shift)
- • Willing to relocate to Yogyakarta, Indonesia
- Opportunity within a company with a solid track record of performance
- Join a market leader within IT Services
- Fantastic work culture