Lifestyle Manager / Spa & Recreation Manager (Indonesian Citizen Only)
Capella Hotels & Resorts
- Indonesia
- Permanent
- Full-time
The Life Style Manager is responsible for the operations and daily management of Auriga Wellness related activities. Coordinating special programs and specialty weeks including Wellness activities and being responsible for the coordination and execution of activities related to health and well-being focusing on the guest needs and desires, creating memorable lasting impressions that improve the quality of life of the guests and staff.
The Role:
Hiring, training and managing reception, massage, esthetician, spa, retail and support staff
Maximizing the sales of services and spa retail products
Implementing standard operating procedures and policies
Monitoring daily sales activities, preparing financial reports and annual budgets
Preparing monthly Auriga Wellness marketing strategy and promotion plan
Preparing Auriga Wellness monthly report such as financial report, inventory report and staff report
Ensuring Auriga Wellness treatment quality controls, including service, cleanliness and product usage
Managing purchase orders for professional treatment and operational supplies
Developing merchandizing plans and purchasing retail products and coordinating with retail buyer for retail items in store
Maintaining proper inventory levels for all professional and retail products
Preparing payroll-related documents
Provide staff motivation with communication and incentive programs
Team development
Maintain high level of service
Coordinate ongoing educational training programs
Interacting with the press and planning special events
Developing merchandising plans and purchasing retail products in coordination with the retail buyer for the boutique items
Assist in emergency situations
Handle guests' questions and concerns professionally and courteously
Handle guests' complaints
Talent Profile:
Posses a related degree in Bussiness or SPA or Previous experience as a SPA Manager in upscale industry.
Possess a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
Ability to provide legible communication.
Knowledge of computers
Responsible, Willing to work flexible hours, including weekend and holiday, Posses a professional image and positive personality
Certifications to SPA and Wellness environment.