Sampling Quality Assurance - LIVE Team

TikTok

  • Jakarta
  • Permanent
  • Full-time
  • 20 days ago
Live QA team is part of the Trust & Safety or Live Operations function. We ensure content moderation quality and compliance with community guidelines to keep Live platform a safe, positive, and engaging environment for all users. We work closely with moderators, policy, training, and product teams across regions.Please note that this role may involve exposure to sensitive or potentially harmful content. This can occur as a core part of the role, during specific projects, in response to escalation requests, or incidentally during routine work.
The content may appear in various formats, including images, videos, and text. While some of this material reflects every day life, it can also include, but is not limited to content related to bullying, hate speech, child safety concerns, self-harm, violence, or harm to animals.
We are committed to supporting our team's well-being and provide resources to help manage the impact of this type of content.Responsibilities:
1. Performing daily sampling tasks for audit purposes.
2. Conducting thorough data analysis, providing feedback on identified problems, and handling necessary escalations.
3. Providing weekly feedback on moderation quality and offering suggestions for improvement.
4. Providing feedback and analysis on policy updates to identify areas of improvement and potential gaps.
5. Collaborating with moderation teams and Market POC to ensure moderation quality meets the standard.
6. Participating in the development of quality inspection standards and continuously optimizing the process and system platform.Qualifications:Minimum Qualifications:
  • ⁠ ⁠1 year of experience as a Content Specialist, Content Moderator, or Content Reviewer.
  • ⁠ ⁠English will be utilized as the primary language for work, while Bahasa Indonesia will be used for market-specific communications.
  • ⁠ ⁠⁠Knowledge of common data management/data analysis/office software.
Preferred Qualifications
  • ⁠ ⁠Possession of a Bachelor's degree or higher.
  • ⁠ ⁠⁠An in-depth understanding of Indonesian culture and familiarity with the Internet usage habits of Indonesian users.
  • ⁠ ⁠⁠1 year of experience as a Quality Assurance in Content Safety or Customer Service.

TikTok