Company DescriptionExperience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture. Offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await. Nestled in the serene Nusa Dua enclave, this remarkable 5-star beach resort offers easy access to Bali's tranquil eastern coastline. Just a 10-minute drive from the airport and a short distance from the water sport coastal area of Tanjung Benoa, it is situated within the exclusive resort area of Nusa Dua, showcasing a picturesque sunrise, pristine beach, and a 7 km beachside pathway ideal for morning walks or cycling tours.Job DescriptionKey Responsibilities:Provide personalized and anticipatory service to VIP guests from arrival to departure.Act as the primary point of contact for guest needs, preferences, and special requests.Coordinate with all departments to ensure seamless, tailor-made guest experiences.Arrange in-room amenities, unpacking/packing services, restaurant reservations, transportation, and other guest requirements.Maintain detailed knowledge of resort facilities, promotions, and local attractions to offer bespoke recommendations.Uphold Leading Quality Assurance (LQA) service standards and Sofitel's commitment to excellence and elegance.Ensure guest privacy, discretion, and comfort at all times.
