Hilton Bali Resort - Day Club Sales Manager
Hilton
- Bali
- Permanent
- Full-time
- Implement all sales action plans related to the respective market with supervision under the Director of F&B / F&B Manager.
- Ensure that the invoicing effectively corresponds to all services agreed upon and rendered.
- Maximize F&B revenue through each upselling opportunity whenever possible.
- Promote the hotel as often as possible through entertaining, conducting site inspections, and presentations of the hotel, etc.
- Pay visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
- Organize regular visits in accordance to a predetermined plan and maintain good relationship with customers.
- Meet and accompany any top key accounts, VIP guests upon arrival to ensure satisfaction.
- Provide after-sales service and in particular, ensure that all guests’ complaints are taken seriously and discussed with the respective departments if necessary.
- Keep well informed on the operations of all outlets especially in key departments.
- Keep a record on former, existing, potential F&B guests and make a profile of them by using the guest database tool.
- Prepare a tentative monthly schedule to record all sales and other related actives for the preceding month.
- Approach guests in each F&B outlet and executive lounge on a daily basis, specifically targeting certain guests.
- Collect guest feedback and organize coordination meeting with the F&B team for sharing and improvement purpose on a weekly basis or whenever necessary.
- Obtain and familiarize with all market information by using the competitor awareness tool, especially for key F&B competitors’ production and related promotions, reporting to the Director of F&B / F&B Manager in a timely manner.
- Maintain a high level of exposure for the hotel in major market areas through sales calls or joint sales calls, fax, and written communications.
- Record all daily sales calls.
- Submit production reports on your list of accounts on a monthly basis.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- College or related degree.
- Minimum 1 year of experience in a related field.
- Proficient in English to meet business needs.
- Familiar with the operation and application of the hotel’s computer / data processing system.