Customer Success Manager

Adjust

Jakarta
Permanent
Full-time

13 days ago

Get to know Client Services/ The DepartmentOur Client Services team is a turbo-charged force! We handle client services and partner integrations with lightning speed. From resolving inquiries to offering technical help through calls and meetings, we're your go-to heroes. Plus, we're all about educating our clients and partners to ensure they make the most of our amazing product.Make an Impact/ The role:As Customer Success Manager you will be responsible for maintaining a strong relationship with existing clients in Indonesia ensuring their success through utilizing Adjust's suite of tools. Your main goal is to focus on the success of your customers, enabling them to improve their business while increasing lifetime value for Adjust and preventing churn. You will join a global team that is dedicated to putting customers first.Empower Your Potential/ Responsibilities:

Drive growth among our most valuable customers by understanding their business needs and helping them succeed
Work on expansion opportunities and contract renewals
Build strong relationships with key customer-stakeholders to ensure retention of your personal book of business
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
Identify opportunities for customers to act as Adjust advocates
Marshall resources across the Adjust org as needed to support customers needs
Represent the voice of the customer to inform our product roadmap
Flexibility to occasionally travel to clients within the region

Bring Your Knowledge/ Experience & Qualifications:

5+ years of work experience in a client facing role with revenue responsibility: Managing retention, up-selling and cross-selling
Mobile Industry knowledge / background or Saas experience within enterprise customers
Experience in pipeline creation / management and negotiation / selling techniques
Ability to oversee projects and work with project management tools
Ability to work autonomously and own relationships with customers
Strong interest for understanding the marketing and software setup of clients to be able to advise customers in building a state of the art setup
Proactive approach where you always want to be speaking with customers
Excellent communication skills in English & Indonesia Bahasa

Enhance Your Experience / Perks & Benefits:

Opportunity to make an impact on the ad-tech industry working for a forward-thinking leader in the space
International, diverse teams with a strong focus on transparency, feedback and fun
Internal training and personal development opportunities to support your professional growth
Statutory health insurance and statutory contributions
Flexible, family-friendly work schedule and vacation policy
Company onboarding program where you'll learn the ins-and-outs of our product with your fellow newbies
Equipment (new Macbook, headphones and remote setup if needed)

Adjust

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