Bar Manager
Mandarin Oriental
- Jakarta
- Permanent
- Full-time
- Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
- Create side work schedules for all positions. Ensure compliance and follow through.
- To supervise the maintenance and cleanliness of the MO Bar at all time Use the Colleague Handbook in understanding the consistent way of Communicating Rules & Regulation to our Team.
- Plan menus, prices and promotional events for MO Bar in order to maximize revenue generating opportunities.
- Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
- To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
- To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Jakarta procedures.
- To ensure that Mandarin Oriental, Jakarta' s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
- To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System.
- To ensure that the Fire Life Health Safety and Security company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
- To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
- Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group's and international luxury hotel standards.
- Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
- To liaise with the Training Manager on departmental learning and development needs.
- To build beverage menu with all necessary cost control considerations.
- To schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines.
- To ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
- To attend and participate in all required meetings on a regular basis.
- To conduct regularly departmental meetings and to provide a regular forum for improving departmental communication.
- Ensure accuracy of all menus: current, correct, spelled correctly, clean and presentable.
- Ensure menu descriptions are up to date and distributed appropriately.
- Perform any other reasonable duties as required by the Director of Food & Beverage from time to time.