Waiter - Cinnamon
Mandarin Oriental
- Jakarta
- Permanent
- Full-time
- To consistently achieve the service and product delivery standards with a high degree of client care and service at all times.
- To demonstrate a pride in workplace and a high level of commitment.
- Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
- Provide excellent service at all time to all of our guests
- Assist Guest courteously and efficiently
- Set up tables as per the standard
- To suggest and correctly take customer food and beverage order with up selling technique
- Enter all sales in POS without errors. Double check list of items before “sending”.
- Communicate with Kitchen for any guests' special request and dietary requirements
- To prepare the pantry and side station assigned with sufficient Mise en Place
- To maintain the back of the house neat, tidy, clean and safe
- Make sure that all product served are accounted for on the final bill before presenting it.
- Responsible for cash float and cashiering
- To prepare and maintain Buffet Tag
- Continuously monitor his/her section for maximum guest's satisfaction
- Set up tables according to reservation
- To deliver the correct order to the table
- To carry out daily, weekly and monthly inventory Clear tables between courses through out the meal
- To wish each and every guest a warm farewell and thank them for coming
- To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Jakarta/Group generally
- To have role of good Brand ambassador
- To maintain all Hotel's assets