Technical Consultant
- Indonesia
- Permanent
- Full-time
- Install and configure Verint Engagement Management applications for our project teams.
- Work with clients to create best technical environment for the implementations
- Process re-engineering
- Facilitate stakeholder meetings
- Participate in technical workshops with Verint's customers and project teams.
- Take ownership of the technical issues that need to be resolved to ensure a successful customer delivery.
- Six plus years of experience in Information Technology.
- Three plus years' experience in Systems Engineering, Application Architecture or Integration Design
- Bachelor's Degree, in Computer Science or related field.
- Strong experience in application server administration (Weblogic and JBOSS preferred).
- Strong understanding of Linux navigation with a general understanding of administering the OS (e.g. package deployments, monitoring, etc.).
- Experience of working with and deploying customer service software solutions (CRM, case management, agent desktop, KM, chat, etc.).
- Experience Installing 3rd party applications
- Troubleshooting deployments
- Strong Linux experience
- Scripting experience (e.g. shell, ant, groovy, python)
- Web server install and configuration (Apache preferred)
- Ability to communicate effectively with people from a variety of backgrounds and at all levels of an organization.
- Successful completion of Verint background screening process including, but not limited to, employment verifications, criminal search, OFAC, and SS verification;
- Strong experience working in technical roles within solutions delivery.
- Monitoring key performance metrics
- Database (general administration, SQL)