Client Success Specialist, Travel (Contract role)

Flywire

Bali
Permanent
Full-time

16 days ago
Apply easily

Company DescriptionAre you ready to trade your job for a journey? Become a FlyMate!Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.What more do we need to truly be unstoppable? Perhaps, that is you!Who we are:Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.Job DescriptionAt Flywire, we’re seeking a forward-thinking, motivated, and results-driven Client Success Specialist to support the delivery and execution of our solutions for new and existing travel clients across the APAC region, with a special focus on Indonesia.We’re looking for a team player who is fluent in both English and Bahasa Indonesian, passionate about helping clients succeed, and energized by achieving measurable results.This is an 12-month contract position based in Bali, with the opportunity for extension based on performance and business requirements.What You’ll Do

Onboard & Guide: Support clients from onboarding through the full lifecycle, ensuring they gain maximum value from Flywire’s solutions.
Build Relationships: Maintain strong, ongoing relationships with key travel accounts, becoming their trusted partner.
Drive Growth: Create tailored strategies to maximize transactions, increase revenue, and identify up-selling opportunities.
Deliver Insights: Provide clients with analytics, reporting, and actionable recommendations.
Act as Trusted Advisor: Gather feedback, assess evolving needs, and collaborate with product and management teams to ensure alignment.
Know the Product: Stay up-to-date with all Flywire services, representing the company with professionalism and integrity at all times.
Execute Strategically: Lead time-sensitive, cross-functional initiatives, balancing strategic thinking with hands-on project management.

QualificationsWhat We’re Looking For

Fluent in English and Bahasa Indonesian (written & spoken).
2–3 years’ experience in relationship management, account management, or a similar role.
Experience in inside sales, handling customer objections, and leading customer relationships.
Knowledge of the Indonesian payment landscape and familiarity with other market providers (a plus).
Excellent interpersonal, analytical, and planning skills.
Experience with Smartsheets, Salesforce, Looker, and Zendesk (a plus).
Bali-based with willingness to travel for client meetings.

Additional InformationSubmit today and get started!We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.#LI-Hybrid

Flywire