Product Operations Manager – Automation & Optimization

Grab

  • Jakarta
  • Permanent
  • Full-time
  • 17 days ago
Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.Job DescriptionGet to Know the TeamThe Product Operations Team sits at the intersection of strategy, execution, and scale, being the connective tissue between product, business, and on-the-ground teams. We accelerate product outcomes by building and allowing the people, systems and tools to grow product sustainably across the region.We work with team members to ensure that product solutions are innovative, operationally practical and locally relevant. Our scope spans the entire product lifecycle-from go-to-market planning and feature rollouts to performance monitoring and continuous feedback loops. Whether it's Mobility, Deliveries or Safety, our mission is to lead product excellence and operational readiness at scale.Get to Know the RoleReporting to the Head of Product Operations, you will play a key role in scaling our product workflows through automation, data-driven insights, and process innovation. You will have proven foundation in operational process design and hands-on experience building automation solutions.You will collaborate with cross-functional teams to understand pain points, map end-to-end workflows, and develop automation strategies that increase efficiency, scalability, and accuracy across Grab's ecosystem.The Critical Tasks You Will Perform
  • You will work closely with team members and product teams to learn operational workflows and design solutions for automation after standardizing and optimizing processes end to end.
  • You will meet with product teams to gather and document requirements for effective solution design.
  • You will propose design optimizations to enhance the overall solution architecture.
  • You will study existing processes and write queries to extract data from the database for analysis.
  • You will design solutions and build databases to facilitate automation.
  • You will write Python scripts for data processing, analysis, and connecting with other services via API.
  • You will own the continuous improvement agenda by gathering feedback, identifying friction points, testing solutions, and iterating to optimize processes.
QualificationsWhat Essential Skills You Will Need
  • 5 years of experience in product operations, program/product management, or a related operational role in the tech environment.
  • Have experience applying qualitative sense-making with quantitative, data-driven insights, ensuring that all decisions are grounded in analysis and practical understanding using SQL, BI tools
  • Experience designing and implementing scalable operational systems and processes.
  • Have experience working with product management tools (e.g., Jira) and collaboration platforms (e.g., Slack).
  • Proactive problem solver with experience breaking down ambiguous issues into component parts to develop solutions.
Additional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:
  • We have your back with Term Life Insurance and comprehensive Medical Insurance.
  • With GrabFlex, create a benefits package that suits your needs and aspirations.
  • Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
  • We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  • Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At GrabWe are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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