Business Operations Analyst

Xendit

Jakarta
Permanent
Full-time

2 months ago

MissionOur Experiments team builds growth engines for Xendit through experimental products. We do this by pushing the frontiers of what is possible in the industry and creating modern solutions to old problems. As part of the Experiments team, you may become part of a team that builds from 0 to 1, from 1 to 1,000, or from 1,000 to the moon. It requires flexibility and adaptability to take on new challenges in order to grow an early-stage product.To build from the ground up, we take ideas, customer pain points, or gaps in the market, push out an MVP at speed and iterate to find product-market fit. This team presents a unique opportunity for people who are looking to build something new, rather than scaling mature products. People who join this team have a strong interest in growth (personally and professionally) and, therefore, a continuous improvement mindset.The RoleWe're looking for a passionate individual to run Business Operations in one of our Experiments team, working closely withXendit's and Partner's Operation teams to ensure customer satisfaction and SLA compliance for end-to-end operational activities.OutcomesThese are some of your responsibilities you will be involved in:

Manage ongoing operational activities for assigned Xendit's new products, including Customer Service monitoring and framework, Onboarding KYC, Offboarding, Risk and Fraud Management, and Financial Operations Reconciliation
Create and continuously improve Standard Operating Procedures (SOPs) to satisfy customer and business needs
Collaborate with Products to Marketing functions to drive process improvements
Execute operational preparation for new product approval & launch
Monitor team performance and customer satisfaction metrics to ensure that we serve customers with excellence
Identify improvement opportunities to increase team productivity and improve work quality, including how to automate manual processes
Collaborate closely with partners & relevant stakeholders to ensure smooth operational workflow
Do whatever it takes to make Xendit succeed

What we're looking forYou may be a good fit if you

Have 2-3 years of experience in Operation role within financial industry
Proficient in data processing tools such as Google Sheets /Microsoft Excel, and SQL
Fluent in Bahasa and English, verbally and written
Fast learner and comfortable working under tight deadlines in fast changing environment
Are ready and willing to be rostered on for nights and weekends - shift work doesn't phase you
Happily take on new projects which involve researching to quickly become a subject matter expert, and driving them to completion
Get your hands dirty to understand customer's problem
Team player and comfortable with working across functions and engaging with multiple stakeholders
Detailed oriented and comfortable in solving problems until its resolution
Experience in product development would be a plus

Xendit

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