AVP - Head of IT Incident Management

DBS Bank

Indonesia
Permanent
Full-time

2 months ago

Business FunctionDBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W)Responsibilities * To lead L1 team member and act as back up point of contact for L1 (first point of contact will be L1 on-duty team member).

Responding to customers / users / others units / management enquiries related to applications / systems supported.
Perform monitoring on systems supported including systems downtime and sanity test.
Logging, ticketing, and classifying any enquiries from various channels into tracking tools.
Perform first level of investigation on any technical issue reported on systems supported that comes from various channels.
To perform any quick kill solution to solve issue reported based on agreed run-book from systems owner.
To perform escalation to relevant system owner if quick kill was not available or not solving the issue raised on supported systems.
To liaise with Operation or other units to solve any issue raised as part of resolution process.
To keep track on issue resolution progress with relevant parties.
To support and fully-involve in any change / improvement on L1 BAU process and on L1 expansion to support more systems.
To perform daily-task checklist and to support any ad-hoc request for technical verification on systems supported.

Requirements

Graduate from reputable University (S-1 from Computer Science or Information Systems).
Knowledge of Linux and Windows OS.
Knowledge of one of these programming language : Python, Java
Knowledge of one of these database : SQL Server, Oracle, Maria DB
Knowledge of web application programming, especially in L1
Good ability in English (verbal and written).
Good communication skills, both verbal and written.
Good collaboration and influencing skills.
Ability to learn quickly.
Good interpersonal skills.
Good analytical and presentation skills.
Excellent troubleshooting skills.

DBS Bank

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