Cloud Priority Support Engineer
Acronis
- Jakarta
- Permanent
- Full-time
- Focus on fast and effective technical issues troubleshooting involving various software, networking and hardware environments
- Perform technical analysis of customer issues and define plan for fixing them
- Direct involvement with the product and engineering teams
- Provide technical advices to junior staff members and review technical results, evaluations and analyses
- Create Knowledge Base articles, best practice guides and other documentation
- Fluent English (both verbal and written, Upper Intermediate as minimum)
- Ability to describe the details on technical issues in all their complexity when needed
- 2 or more years of work experience in an applicable industry and role are a plus
- Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues
- Responsible and quick to decide and act
- Network troubleshooting (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers)
- Windows Administrator
- Linux Administrator is a plus
- Virtualization experience is a plus
- Business applications (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)
- Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues