Search Evaluation Quality Assurance - Trust and Safety - Indonesia
- Jakarta
- Permanent
- Full-time
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.The T&S evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function.The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.What will I be doing?
- Quality inspection of evaluated data and daily tasks of specialists.
- Localize the policies, be responsible for policy training, and align the policy updates.
- Conduct calibration meetings with the team in the appeal process: analyze different cases, record and evaluate their performance, offer solutions and suggestions for the current problem to help the team improve the accuracy rate and alignment.
- Work closely with R&D (Research and Development) and PM (Product Manager) in order to provide feedback on data quality.
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.
- Parts of this role will require supporting other products within the ByteDance suite. ByteDance is TikTok's parent company, whose mission is to inspire creativity and enrich life.Qualifications:Minimum Qualifications:
- 1 year of experience in quality assurance, data delivery process, or data evaluation.
- Possesses professional experience in companies related to AI, search engines, social media platforms, or related models.
- Fluency in English and Bahasa Indonesia is required. English will be utilized as the primary language for work, while Bahasa Indonesia will be used for market-specific communications.
- Knowledge of common data management/office software.
- Knowledge about AI or related models and familiarity with social media platforms.Preferred Qualifications:
- The applicant has completed a Bachelor's degree.
- Those majoring in journalism, literature, mathematics, computers, medicine, law, and economics are preferred.
- Demonstrated experience in cross-functional work and collaborations with international teams is beneficial.
- Understanding of the market's culture and familiarity with the Internet usage patterns of the market's users is preferred.