GM Aftersales - Heavy Equipment, Mining

• Communicate and reinforce department and company business objectives, procedures, policies, schedules, and outcomes to employees to encourage employee participation and personal growth.
• Provide guidance to managers under the After-Sales division to meet deadlines, business objectives, and overcome challenges.
• Direct managers under the After-Sales division to support the company's vision and competitive strategies in driving business and facilitating regular discussions with their teams.
• Identify deviations from plans and recommend and/or take corrective action and encourage continuous improvement and innovation through the application of latest technology.
• Personnel discipline in accordance with company policies, including termination if necessary.
• Explore and integrate innovative technology to enhance after-sales processes and efficiency.
• Stay informed about industry trends and recommend technological advancements.
• Make strategic decisions related to after-sales policies and programs, considering their impact on overall business objectives.
• Manage the after-sales department budget, including planning, allocation, and budget oversight.
• Set Key Performance Indicators (KPIs) for evaluating team and after-sales department performance, as well as the authority to evaluate the achievement of these KPIs.
• Establish and direct customer experience strategies and post-sales service improvement initiatives.
• Negotiate with dealers, business partners, and external service providers to ensure effective and beneficial partnerships.
• Explore, select, and implement new technology and innovations that can improve operational efficiency in the after-sales division.
• Manage relationships with key dealers and customers, including setting and achieving customer and dealer satisfaction targets.
• Make financial decisions related to after-sales operations, including pricing policies, revenue strategies, and cost controls.
• Evaluate, select, and manage third-party technology or service providers that support after-sales operations.

• University graduate with an engineering degree (mechanical or electrical), with a preference for an MBA or equivalent, or Business graduate with a well-developed understanding of products and industries.
• More than 10 years of experience in after-sales support including 5 to 7 years of management experience and significant understanding of industry concepts and practices.
• Proven track record in building and leading organizations to success.
• Excellent organizational skills and decision-making abilities.
• Supervisory, leadership, and team-building skills proven.
• Commercial and business-oriented, target-oriented with "self-starter" initiative skills.
• Good knowledge of sales techniques and methods.
• Good understanding of financial reporting and pricing principles as well as discount impacts.
• Strong management skills, innovative, and understanding of what customer support means to customers.
• Demonstrates skills in building relationships and communication, both written and oral, in local and English languages, developed through previous work experience in sales and customer service roles.
• Proven ability to work in various high-pressure situations producing profitable results.
• Analytical approach to problem-solving with strong attention to detail.
• Analyzes and communicates how organizational performance and team employees are relative to strategic business goals.
• Experience and familiarity with business ethics and control policies.
• Strong commitment to safety and compliance with regulations.
• Excellent computer skills using Word, PowerPoint, Outlook, and Excel software.
• Valid driving license and good driving record.
• Demonstrates the ability to pass pre-employment tests including background checks, health tests, or other tests required for the job.

Michael Page