Lending Collections Manager

• 5+ years of hands-on experience in collections in multifinance or productive loan industry in Indonesia
• 1-2 years of managerial experience
• Professionally certified to carry out debt collection activities in Indonesia (e.g. SPPI)
• Based in Jakarta
• Demonstrated proficiency in maximizing debt recovery while preserving positive customer relationships
• Proven ability to develop and execute effective debt recovery strategies, minimizing losses and handling overdue accounts
• Strong collaboration and communication skills to work effectively with internal teams and stakeholders
• Understanding of regulatory guidelines and practices governing debt collection processes in the Indonesian lending landscape

• Ability to bring innovative approaches to debt recovery, leveraging technology or new methodologies for improved results.

• Implement innovative approaches to maximize debt recovery
• Develop and execute inventive debt recovery strategies, leveraging technology or novel methodologies to improve outcomes while preserving positive customer relationships

• Drive results by efficiently handling overdue accounts, minimizing potential losses, and ensuring effective debt recovery
• Develop, refine, and execute strategies to optimize debt recovery while prioritizing customer satisfaction, fostering positive relationships even in challenging debt collection situations

• Ensure compliance with regulatory guidelines and practices governing debt collection processes within the Indonesian lending landscape
• Uphold ethical and legal practices in debt collection procedures, adhering strictly to regulatory standards and guidelines

Xendit