Workforce Management & Reporting Staff
ATI Business Group
- Central Jakarta
- Permanent
- Full-time
- Responsible for but not limited to preparing data forecasting, service levels, handling times, manpower calculations, and other operational reports.
- Create and maintain hourly, daily, weekly, and monthly forecasts including the arrangement of agent's rosters as part of the manpower planning.
- Conduct regular audits and identify anomalies in individual agents' performance.
- Analyze trends of historical data from the dashboard and support the leadership team in creating reports on account performance reviews and other ad-hoc tasks.
- Provide recommendations and implement improvements in data tracking and reporting.
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