12 month contract, Fulfillment and Service Operations

Jakarta
Permanent
Full-time

8 days ago

Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:You will play an important role in supporting the daily activities of the bank to ensure smooth, accurate, and efficient transactions. This role will give you exposure to various banking processes, regulatory compliance, and customer service support. You can expect to work in a structure environment with opportunities to learn cross-functional operations within the bank.Responsibilities:Business and Operations:

Provide front-line support to customers by responding to inquiries, resolving transaction issues and assisting with banking services
Handle daily transaction processing, such as fund transfer, clearing settlements and reconciliations
Monitor and resolve operations issues or discrepancies in transactions
Follow maker-checker and other internal control processes to minimize risk and errors
Collaborate with front-office and other department to support customer transactions and resolve inquiries

Risk and Compliance:

Understand and implement changes resulting from Regulation update
Provide regulatory and audit exam management in partnership with Compliance for internal and external reviews
Manage the operational risk with stable operations and full compliance to local and global regulations
Satisfactory audits, reviews, exams (internal and Regulator driven)

Skills:

Minimum 1 year of experience in Banking Operations is preferred, especially in client service or back-office functions; however, fresh graduates are welcome to apply
Basic knowledge of banking processes, transaction handling, and regulatory compliance is advantage
Good communication and interpersonal skills to coordinate with internal teams and clients
Ability to manage alliances, client relationships, cross functional initiatives and process integration within the geography covered
Strong analytical skills with attention to detail, accuracy, and ability to work with numbers
Ability to work under pressure, meet deadlines, and maintain a high level of integrity
Comfort working in a collaborative team environment
Absolute team player and evidence of character consistent with Bank of America’s core values

Bank of America

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