Lead Production QA
Williams-Sonoma
- Surabaya, East Java
- Permanent
- Full-time
- Oversee manufacturing process and quality system assessment/audit to ensure vendor is compliant with WSI standards.
- Works closely with vendors to drive continuous improvement in quality and compliance.
- Acts on product deviations with a sense of urgency to understand the root cause and captures learnings.
- Secure root-cause analysis, stock correction and implementation of corrective and preventive actions following customer feedback and failed testing (Analytical test, Product Performance test, and Packaging test).
- Lead Quality Assurance in production and ensure key process control parameters are set and followed by vendors.
- Identify key risk areas and align actions to mitigate such risk during the production and follow up of the effective implementation.
- Perform product audits/ inspections to secure final inspection with regular follow up and feedback to the vendors regarding quality performance and work proactively to improve customer satisfaction.
- Communicate WSI requirements clearly and ensure implementation.
- Train and calibrate production and final inspectors to secure only good quality product that meets our standards leaves the factory.
- Lead improvement projects related to production processes and share best practices / knowledge by gathering and conveying product and production experiences to create pre-conditions for the suppliers to take full responsibility for their performance.
- Ensure product documentation is created and maintained at vendors for WSI and ensure the production implemented those requirements.
- Evaluate potential new supplier's production facilities and quality systems.
- Ensure key processes and requirements according to WSI are implemented.
- Product inspection procedures followed, and competent inspectors are calibrated at all times at vendors.
- Ensure the production engineers and quality assurance department at vendors are communicated with updated requirements and ensure it is implemented.
- Communicate customer feedback and quality performance metrics and secure proactive actions.
- Excellent knowledge in respective Home Furnishing & Decorative Accessories product category on constructions, materials, finishing, packaging, product, and quality levels
- Very good knowledge of production processes, production technologies, product requirements, regulatory standards, and process test requirements
- English written and oral communication skills and ability to update in-country and corporate office regularly.
- Knowledgeable in process evaluation technique and analysis of suppliers working methods and performance.
- Minimum of 5 years experience in manufacturing background in home furnishing merchandise.
- Understanding of product and materials value chain and cost aspects.
- Proactively stays connected with leader, other teams to ensure all are kept updated.
- Proactively share updates of system & procedures, testing protocol and new projects & initiatives.
- Understands the reality of production and continuous improvements.
- Able to make decisions and solve problems with a holistic view and sense of urgency and a never compromising attitude towards quality.
- Solution oriented with a good analytical approach.
- Able to motivate & lead colleagues and vendors to secure product quality and customer satisfaction.
- Leads projects and secure implementation.
- Curiosity to learn about customer needs and requirements and continuously learn.