Lead UX Researcher - GrabFin
Grab
- Jakarta
- Permanent
- Full-time
- Own UX Research outcomes and operations for Financial Services and Payments - owning research practice, quality & excellence across these teams.
- Plan and execute complex research programs that involve a combination of qualitative and quantitative methods.
- Lead the optimization and upleveling of research operations across the design team.
- Manage large and complex projects and programs involving multiple teams, stakeholders, and vendors.
- Act as a force multiplier by training and guiding others on framing, planning and conducting research.
- Prioritise and develop research plans tailored to the product strategy at a project and program level, ensuring these drive impactful outcomes.
- Utilise various user testing tools and platforms to conduct remote or in-person research studies efficiently.
- Lead and conduct generative research that uncovers novel and meaningful insights.
- Ensure data is appropriately collected and stored; is maintained, discoverable and communicated effectively to the organisation.
- 6+ years UX Research experience.
- Excellent communication, presentation, and interpersonal skills.
- Experience working on cross-functional product teams.
- Excellent fundamentals in planning and conducting research.
- Experience in Research Operations.
- Experience coaching others in UX Research.
- Excellent knowledge of research methodologies.
- Experience in Service Design, Interaction Design, Accessible Design or DesignOps are all a plus.
- Protect and provide for your loved ones with peace of mind, knowing we have your back with Term Life Insurance and comprehensive Medical Insurance.
- Craft a benefits package that suits your unique needs and aspirations with GrabFlex, because we believe in empowering you to thrive.
- Embrace the magic of new life and create lasting memories with your family through Maternity and Paternity Leave.
- Life can be overwhelming, but you're never alone. Our confidential Grabber Assistance Programme is here to guide and uplift you and your loved ones through life's challenges.
- Your well-being is our priority. Benefit from our holistic well-being initiatives through Wellbeing@Grab, including health programmes, informative webinars, and vibrant carnivals.
- Achieve a harmonious work-life balance with our FlexWork arrangements, allowing you to adapt and thrive in your personal and professional life.