Operations Manager, AML Vendor Operations

• Manage daily operations for periodic reviews & remediations all Aspire geographies
• Set up and manage partnerships with BPOs, including, contracts, price negotiations, including performance-based incentives, SLAs, etc.
• Set clear KPIs, goals and direction to the Partner teams

• Ensure fast time-to-resolution of new cases
• Ensure on time delivery of projects
• Ensure high quality standards
• Support the Partner into achieving these goals

• Setting up clear process on issue resolution & escalation
• Ensure that Partner teams are fully up to date with all latest AML policies & processes, and are trained up accordingly
• Provide regular feedback to Partners with Aspire & Partner BAU teams and recurring business performance review meetings with the Aspire & Partner management team
• Do performance analysis and reporting and guide Partner and Aspire teams on areas of improvement
• Continuously improve how Partner operations fit into Aspire's operations and mission

• Support Aspire's geo-expansion strategy
• Maximise synergies & leverage that Aspire can get from outsourcing activities
• Project manage key initiatives to support the global outsourcing program
• Manage budget & billing of the Partner

• Review & approve monthly billings
• Suggest budgets according to market standards
• Keep costs aligned with budget, request for budget adjustments when needed

• Minimum 7 years of experience in relevant roles.
• Demonstrated success in effectively managing in-house and outsourced operations.
• Proven track record of adeptly handling stakeholders, both internal and external.
• Proficiency in strategizing for both short-term and long-term objectives, ensuring adaptability and foresight.
• Demonstrated expertise in analytical and structured approaches to operations management, optimizing efficiency and effectiveness.
• Excellent communication skills, adept at articulating key messages clearly, concisely, and professionally to internal and external stakeholders.

• Experience thriving in startup environments, showcasing resilience and adaptability in high-growth and fast-paced settings.
• Background in consulting or banking, underscoring a profound understanding of strategic thinking and operational excellence at the highest echelons.

Aspire Financial Technologies