Command Center Agent
SOCAR
- Jakarta
- Contract
- Full-time
- Responsible for implementing company Incident case management monitoring on a daily basis
- Escalation report to the Management for any suspicious activity from bookings
- Follow up and Conduct investigations, respond to suspicious transactions, and ensure that appropriate action is given
- Cooperate with Incident Management Associate, custodian lead, risk team, and any committee related to the preventive, detection, monitoring, and investigation stages
- Build a relationship with a Police or army, and or strengthen the link with 3rd parties
- Identifying patterns and trends and giving a recommendation solution in order to improve/prevent the incident and/or case attempt in the future
- Ensure and Maintain the company's reputation in the field and make the 110% effort to take Trevo cars back
First and foremost ask yourself: Are you customer-obsessed? This is TREVO's prime value that drives our mission forward. If your heart and mind shout “YES, I am!”, you have just identified a fundamental match between you and your future TREVO team.
- A Bachelor's degree in computer science, information technology, engineering, or related field is preferred
- Minimum of 1 year of experience in Dashboard Monitoring or a related field such as network operations, IT support, or emergency response in a Transport/Logistics Company
- Strong analytical and critical thinking skills with the ability to assess and mitigate risks effectively.
- Proficient in Bahasa, minimum passive in English
- Willing to work on shifts (night shift), which include weekends and public holidays
- Opportunity to drive new ideas and make a measurable impact on company metrics
- Work with incredibly driven people with great executable ideas
- Competitive Compensation Package