Front Office Staff

• The receptionist's goal is to handle any questions visitors have, and put them in first contact with relevant people within the hospital.

• Ensure the front desk is tidy and has all necessary stationery and materials (e.g. pens, forms and informative leaflets).

• Train, supervise and support company staff, including receptionists, security guards and call center agents.

• Ensure timely and accurate customer service.

• Handle specific customer complaints and requests.

• Troubleshoot emergencies.

• Minimum Bachelor Degree (S1) from Healthcare Administration, Business Administration, or any related major

• Excellent interpersonal skills with the ability to provide exceptional customer service and handle patient interactions with professionalism and empathy.

• Familiarity with front office management software, electronic health records (EHR) systems, and Microsoft Office Suite (especially Excel and Word).

• Ability to handle a fast-paced environment and adapt to changing circumstances or unexpected challenges.

Siloam Hospitals Group