Front Desk Receptionist

• Greeting and welcoming patients with sincerity.
• Scheduling appointments using our designated software.
• Ensure the client’s appointment goes smoothly and efficiently by working with the appropriate service(s) and keeping the client informed.
• Maintain confidentiality of all doctor, staff, and patient information.
• Informing the veterinarian on a call of any emergencies that require urgent attention.
• Coordinate with Customer chat in issuing invoices for treatment and prescribed medication after each consultation.
• Receiving and verifying payments after each consultation.
• Communicate medical results to patients under clinical supervision.
• Complete accurate documentation of patient visits.
• Educate owners and the public about services by describing in detail the different services, procedures, and technology that are available.

• Highs school diploma or equivalent.
• Previous front desk/administrative experience, preferably within a healthcare setting.
• Familiarity with medical billing software is advantageous.
• Intermediate computer proficiency.
• Ability to maintain confidentiality.
• Excellent organizational, time management, and multitasking abilities.
• Personable, empathic disposition.
• Capacity to work well during distressing situations.
• Ability to work shifts, on weekends, and on public holidays, as needed.
• Must love animals

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