CX Senior Manager

Jakarta
Permanent
Full-time

23 days ago

Develop and implement strategies to enhance patient satisfaction and retention.Ensure a welcoming, comfortable, and professional environment for patients.Monitor patient journeys and identify areas for improvement.Address and resolve patient concerns, complaints, and feedback efficiently.2. Front Desk & Reception OversightSupervise front desk staff to ensure high-quality patient interactions.Implement best practices for scheduling, appointment reminders, and follow-ups.Optimize patient flow and minimize wait times.3. Quality Assurance & ComplianceMaintain high service standards aligned with clinic policies and healthcare regulations.Conduct regular patient satisfaction surveys and analyze feedback for continuous improvement.Train staff on customer service best practices and patient-centered care.4. Operational ImprovementCollaborate with the clinical and administrative teams to streamline processes and enhance efficiency.Utilize technology to improve patient experiences, such as online booking systems and automated reminders.Monitor KPIs related to patient satisfaction, appointment adherence, and service quality.Qualifications & Skills:

Bachelor's degree in Business Administration, Hospitality, Healthcare Management, or a related field.
Experience in customer service, patient experience, or hospitality.
Strong leadership and team management skills.
Excellent verbal and written communication skills.
Problem-solving mindset with a proactive approach to improving service quality.

Seven Retail

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