General Manager Aftersales - Commercial Vehicle Distributor
- Jakarta
- Permanent
- Full-time
- Develop and execute strategies to achieve sales targets and business growth.
- Lead and manage a national-scale service network, ensuring operational excellence.
- Develop and monitor key performance indicators (KPIs) such as service retention, first-time fix rate, parts availability, and customer satisfaction.
- Analyze market data and technology trends to inform business decisions and improve service offerings.
- Cultivate strong customer relationships by ensuring fast response times and a deep understanding of their needs.
- Foster a collaborative environment and act as a strong team player.
- A minimum of a bachelor's degree is required.
- At least 10 years of experience in the automotive aftersales industry, with a specific focus on commercial vehicles and heavy equipment.
- A minimum of 5 years of experience in a senior managerial position.
- Accountable for achieving sales targets.
- Strong understanding of CRM systems and the sales funnel.
- Proficient in data and technology analysis.
- Proven ability to manage a national-scale service network.
- Capable of developing and overseeing key performance indicators (KPIs)
- A strong team player with excellent collaboration skills.
- Opportunities to work in a professional and growth-oriented environment.
- Supportive company culture with a focus on employee development.