Outlet Manager | AYANA Midplaza, JAKARTA

Central Jakarta
Permanent
Full-time

29 days ago
Apply easily

AYANA Hospitality is currently seeking an experienced Outlet Manager to join our team at AYANA Midplaza, Jakarta. As an Outlet Manager, you will be responsible for the overall operation and management of the outlets within the hotel. Your role will involve ensuring exceptional customer service, maintaining high quality standards, and achieving revenue targets. You will also be responsible for hiring and training staff, monitoring inventory levels, and implementing marketing strategies to attract new customers.Responsibilities

Oversee the day-to-day operations of the outlets, including managing staff, schedules, and customer service
Ensure high levels of customer satisfaction by providing a personalized experience and resolving any issues or complaints
Manage inventory and stock levels, including ordering and replenishing supplies
Monitor financial performance of the outlets, including sales, expenses, and profitability
Create and implement marketing strategies to attract new customers and increase revenue
Hire, train, and develop staff members, ensuring they have the necessary skills and knowledge to provide exceptional service
Keep up-to-date with industry trends, competitor offerings, and customer preferences to identify opportunities for improvement
Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards

Requirements

Minimum of 3 years experience in a similar position in the hospitality industry
Degree in Hospitality Management or related field
Strong leadership and management skills
Excellent communication and interpersonal skills
Ability to work under pressure and handle multiple tasks
Knowledge of food and beverage operations, including menu planning and cost control
Proficient in Microsoft Office and restaurant management software
Fluent in English and Indonesian

AYANA