All Day Dining Hostess (Daily Worker)

Jakarta
Permanent
Part-time

2 months ago

Company DescriptionA global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests - at once a vibrant heart and a tranquil haven.At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.Job DescriptionThe All Day Dining Hostess (Daily Worker) serves a crucial role in ensuring exceptional guest experiences. They provide warm, professional, and personalized service to guests visiting the hotel's all-day dining restaurant. They act as the first point of contact for guests, warmly welcoming them, managing reservations, and guiding them to their tables. With a keen eye for detail, the hostess ensures the smooth flow of dining operations, coordinating with the culinary and service teams to deliver impeccable service. They possess excellent communication skills and possess in-depth knowledge of the hotel's dining offerings, ensuring guests receive personalized recommendations and assistance. By embodying the hotel's commitment to luxury and hospitality, the All Day Dining Hostess contributes to creating memorable dining experiences that exceed guests' expectations and solidify the hotel's reputation as a top destination for discerning travelers.Qualifications

Education: Candidates must be a high school diploma or equivalent. Candidates with a degree or certification in hospitality, hotel management, or a related field will be preferred.
Experience: Previous experience in a similar role, preferably in a luxury hotel or upscale restaurant is preferred. Experience in guest service, guest relations, or front-of-house operations is valuable.
Communication Skills: Excellent verbal and written communication skills are essential. The All Day Dining Hostess must be able to effectively communicate with guests, colleagues, and other hotel departments.
Guest Service Skills: Strong guest service skills are vital to provide personalized and exceptional service to guests. The All Day Dining Hostess should have a friendly and professional demeanor, be attentive to guests' needs, and possess the ability to handle challenging situations with tact and diplomacy.
Interpersonal Skills: Good interpersonal skills are crucial for building positive relationships with guests and colleagues. The All Day Dining Hostess should be able to work effectively as part of a team, collaborate with different departments, and maintain a cooperative and respectful approach.
Organizational and Time Management Skills: The role of an All Day Dining Hostess involves managing multiple tasks simultaneously and handling various guest requests. Strong organizational and time management skills are necessary to prioritize tasks, meet deadlines, and maintain efficiency in a fast-paced environment.
Knowledge of Food and Beverage: A solid understanding of food and beverage service is valuable. The All Day Dining Hostess should possess knowledge of menu items, ingredients, and dining etiquette. Familiarity with different cuisines, wine, and beverage pairings can enhance the guest experience.
Flexibility and Availability: As the role may involve working in shifts, including evenings, weekends, and holidays, flexibility in scheduling is required. The All Day Dining Hostess should be available to work during peak times and be willing to accommodate guest needs.

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